At Igor Sandals®, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information across our website, stores and other channels.
What Information We Collect
We only collect information that helps us continually improve your shopping experience, including:
- Contact details such as name, shipping address, email and phone number for order fulfilment.
- Payment information such as payment card details to authorize transactions.
- Shopping activity such as items viewed or added to your cart to enhance the shopping experience.
- Communications consent so we can send marketing and service communications as per your preferences.
- Website usage including browsing patterns, clicks, page visits for analytics and improvements.
We never collect sensitive information such as race, religion, health records, etc. without your explicit consent.
How We Use the Information
We use the information gathered in the following ways:
- Fulfilling Orders – We use name, address and payment details to ship products and process payments.
- Customer Service – Contact details help us resolve issues and service inquiries faster.
- Marketing Purposes – With your consent, we send promotional emails, messages and targeted social media advertisements. You can opt out anytime.
- Security Precautions – Information like IP address and browser activity help us detect bots, fraud and protect the site.
- Site Optimization – We analyze usage statistics to improve site functionality and enhance the user experience.
- Legal Compliance – In some cases, we may have to disclose details if required by law or legal processes.
We only process information for the purposes stated in this policy. If we intend to use data for other purposes, we will ask for your consent in advance.
How We Share Information
We do not sell or rent your personal information to third parties for marketing. However, we may share data with:
- Service Providers – We partner with third-party companies to provide services on our behalf including payment processing, deliveries, marketing and customer support. We only share information required for them to perform these business functions.
- Parent Companies – If we are acquired by or merged with another company, information may be shared with them. You will be notified of any ownership changes that impact your data.
- Law Enforcement – We cooperate with police and other authorities when legally required to disclose information. This includes responding to court orders and subpoenas.
- Aggregate Information – We may report aggregated statistics about users to advertisers, business partners or for industry analysis. No personal identifiable information is shared.
How We Protect Information
We implement administrative, technical and physical safeguards to help prevent unauthorized access, use or disclosure of your information. This includes:
- Encrypting sensitive customer data like payment information
- Storing information on secure servers behind firewalls
- Restricting access through user IDs, passwords and API keys
- SSL encryption of all billing transactions and pages transmitting personal information
- Regular security audits and penetration testing
While we follow generally accepted standards to protect data, no method of storage or transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
We want you to feel in control of your information. You have the following rights:
- Opt out of marketing – Unsubscribe through any marketing email or update preferences in your account.
- Access your data – Request details of data we have collected through a Subject Access Request.
- Erase your data – Request we delete all personal data from our records.
- Export your data – Obtain a machine-readable copy of data we hold to transfer to another service.
- Restrict processing – Ask to limit how we process your data in certain circumstances.
- Object to processing – You can object to any processing based on legitimate business interests.
- ** Lodge complaints** – Report privacy violations or unfair practices through our grievance process. You can also file complaints with your local data protection authority.
To make privacy requests email us at [email protected]. We will respond within 30 days unless otherwise stated.
Cookies and Tracking Technology
A cookie is a small text file downloaded to your device while browsing to enhance functionality and customize the site. We use cookies and tracking technology in the following ways:
Essential – Required cookies enable core site functionality like shopping baskets and checkout. These are essential and cannot be switched off.
Performance – These cookies collect usage analytics to optimize site performance and improve the user experience.
Functionality – Cookies store settings and selections to enhance the experience like preferred language or location.
Advertising – These cookies identify browsing habits to serve relevant promotions and targeted advertising. They limit number of times you see an ad and measure effectiveness.
Third-party – We partner with vendors offering additional services like chat bots using cookies for integration and analytics.
Most browsers allow you to manage cookie settings and block third-party usage. Limiting cookies may impact the functionality and your browsing experience.
We also use tracking technology like pixels and web beacons across marketing emails and advertisements. These help us gauge engagement and effectiveness of campaigns.
Third-Party Links
Our website and communications may contain links redirecting you to third-party websites. As we have no control over their privacy practices, we are not responsible for protecting information submitted on third-party sites. We recommend you review their privacy policies before sharing data.
Children’s Privacy
Our website is not designed for children under 18. We do not knowingly collect personal data from children without parental consent. If you believe your child has provided information, you can request to access and delete their data.
Data Retention
We will retain your data for as long as needed to fulfil business purposes, legal requirements and to resolve disputes. Afterwards, we safely delete or anonymize all personal information. Data associated with your account will be kept until you choose to close your account.
Changes to this Policy
As we evolve our privacy practices, we may need to update this policy from time to time. We will notify you of material changes by updating the last updated date at the bottom. Continued use of our services indicates you accept the amendments.
How to Contact Us
Please feel free to reach out with any questions regarding our privacy practices. Contact us at:
Email: [email protected]
Phone: 020 7946 0014
Postal Address: Igor Sandals Ltd.,
27 Old Gloucester St, London WC1N 3AX
Effective as of 31 January 2023
By providing us with personal information, registering on our site or making purchases, you consent to the collection and use of information per this policy.
At Igor Sandals®, we are 100% committed to protecting your privacy and being transparent about our data practices. Please contact us if you have any concerns.